Bercume Associates

 

Vital-Online Training

 

"Ask about

Accreditation and CEUs"

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Supervision Series

 

each course is about 2 hours

 

Fundamental Skills of Managing

Fundamental Skills of Communicating

Coaching for Improved Performance

Assigning Tasks Effectively

Developing Performance Standards

 

Telesales and Service Series

 

each course is about 1 hour

 

 

Completing the Customer Agreement

 

Initiating an Outbound Call

 

Making Customer Recommendations

 

Negotiating About Money

 

The Incoming Sales and Service Call

 

 

 

WorkReady

Development Series

each course is about 1 to 1.5 hours

 

"Productivity/Basic Skills Training"

 

Pricing for Vital-Online:

$32 - $52 per module per single user for subscriptions of 30-Days or 12-Months.

Optional Workbook: Pricing depends module

 

To Place an order, contact us by calling Toll-Free at 1-888-781-1881 or e-mail us!

 

 

 

 

 

 

 

 

Using Positive Discipline

Delegating Effectively

Dealing with Complaints

Dealing with Conflicts

Preparing for Change

 

 

Customer

Service

Series

 

each course is about 1 to 1.5 hours

 

 

Dealing with Difficult Customer Situations

 

Delivering Customer Focused Service

 

 

 

 

 

 

 

 Sales Series

 

 

each course is about 1 to 1.5 hours

 

 

 

 

 

 

 

Understanding Behavioral / Communication Styles Online Workshops