Training Resources

Programs, Assessments, and Tools

Leadership / Management / Supervision

Leadership / Supervision Series

Teaches your leaders how to bring teams together -- to improve productivity -- to focus on behavior and not attitudes -- to deal with facts and not opinions -- to create a climate of open communication.  Prepare your leaders today to deal with the challenges of tomorrow!  Available as classroom or online.

Leadership / Management Development Process^TM  (MDP) is designed to turn managers into leaders. The MDP addresses the developmental needs of managers as workplace trends move toward fewer layers of management, increasingly empowered employees, and greater personal accountability.

Online Workshop:Behavioral Styles & Leadership Styles  With the use of a scientific learning instrument, the Leadership Profile, natural leadership styles are uncovered and examined. Effective leadership techniques for the current situation are explored and discussed to enhance the leadership skills to fit the situation. .

Performance Management

Developing Performance Standards  Unless managers and team leaders are successful in spelling out the organization's specific goals, their team members are not going to know how to meet those objectives.  This workshop  shows participants how to establish specific, measurable, attainable, results-oriented, and time-framed performance standards.  Available as classroom or online

Performance Assessment To be effective, performance assessment must be objective and fair.  You are trying to discover why a problem exists, not pass judgments upon another person.  You want to recognize good performance and correct poor performance.  This workshop shows the way evaluation is done by the experts.

Time Management Skills

If you could only reduce wasted time by five minutes every hour, productivity would jump 8.3 percent.  This workshop which utilizes the Time Mastery Profile® is a complete assessment tool that helps individuals set priorities and manage time more effectively by evaluating their effectiveness in 12 critical areas.

Team Development

Team Development Process^TM  (TDP) For teams to be effective, every team member must be clear on why the team exists, what the team needs to achieve, and what each team member has to contribute. TDP starts by examining the team members' understanding of their purpose, vision, values, and goals. The TDP then looks at factors that may be stopping the team from achieving those goals.
 

Online Workshop: Behavioral Styles & Teams

Good teamwork often depends on “getting off on the right foot”. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

Communication / Conflict Resolution

Essential Skills of Communicating

Good communication involves a set of complex skills.  To communicate effectively in today's world, a sender must transmit messages that are clear, well organized, and aimed at the needs and interest of the receiver.  Essential Skills of Communicating enables leaders to learn the latest techniques in effective communication and how to apply them to their job.  Net results equal increased productivity from all team members. Available as classroom or online

Resolving Conflicts   In today's environment team leaders are challenged to resolve conflicts with team members and peers.  Resolving conflict is not easy to do -- but it is a skill that can be taught -- and will help your team leaders be more effective and productive.  Prepare your team leaders today to deal with the challenges of tomorrow with Resolving Conflicts.

Communicating with Your Manager focuses on the upward communication important to productivity and performance.  To communicate effectively with your manager, you have to understand the manager's style and the environment.  Some prefer brief overviews, while others demand detail.  Since you cannot change your manager, you have to adapt your own style to fit his or hers.

Effective Listening Skills

Successful organizations know that good communication   is not just about speaking well.  It's about the quality of the connection between the senders and the receivers of the information.  This workshop will help participants identify.  understand, and adapt their listening approach for increased communication through using thePersonal Listening Profile®.

Online Workshop:   Achieving Communication Effectiveness trains participants to function more productively through improved communication skills.  This interactive workshop examines the skills, techniques, and behaviors associated with communication effectiveness. 

Adventures in Attitudes®-- Provide organizations with a time-tested, interactive learning program offering long-term performance improvement. Experienced by over four million people worldwide, it is an empowerment strategy for today's downsized, stressed-out workforce. Other Applications: Leadership, Stress, Change, Sales, Customer Relations, Listening, Innovation, Creativity

Online Workshop : Understanding Behavioral Styles for Better Communications
With the use of a scientific learning instrument, the Personal Profile System, participants learn about their interpersonal strengths and limitations and how their behavior affects others. Techniques are taught to recognize another person's behavior style and how to adapt and best interact with difficult and/or different people to enhance interpersonal communications.

Change Management / Coping with Stress

Transition! - The Personal Path Through Change Based on the groundbreaking work of William Bridges, Transition -- The Personal Path Through Change is an interactive learning guide that provides people with a self-directed process for dealing with change. Effective Resource for Facilitated and Self-Directed Change Programs.

Supporting Change  In today's environment we must deal with change constantly -- at the same time it is never easy and often not understood.  Change can cause team members to experience a number of emotions -- fear over the possible loss of their jobs, concern over shifting relationships with co-workers, or worry over adapting to new technologies.  It's the fear of the unknown that causes people to worry, experience stress and be less effective in their jobs.  Prepare your team today to deal with the challenges of tomorrow with Supporting Change.

Coping & Stress Profile® -- Minimize the negative effects of stress with the Coping & Stress Profile. Discover individual stress levels in four life areas - Personal, Work, Couple and Family. Develop new coping strategies, including Flexibility, Closeness, Problem Solving and Communication, for greater professional and personal satisfaction. Other Applications: Productivity, Stress, Change, Customer Relations, Sales

Customer Service / Satisfaction

Winning Through Customer Service  

This workshop trains your sales and service staff to present professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations.  The skills taught address the major concerns identified by over fifty organizations within the service industry and other 10 years of product field research.  At the heart of this program, is a step-by-step process for conducting a customer service transaction.

Successfully Managing Irate Callers
A 3-hour workshop on successfully managing irate callers in a calm and professional manner, resolving customer calls efficiently and maintaining or improving customer loyalty. Learn how to use DiSC® Talk! Action Planner to increase effectiveness.

Professional Development

On-The-Job Trainer (OJT)
An 8-hour workshop, which focuses on developing and delivering cross training programs for the on-the-job trainer. OJT improves leader flexibility, productivity, and job satisfaction using the following tools: developing check sheets, developing visual aids, presenting material in a clear and concise way, asking questions to evaluate if trainee understands skill, and providing constructive feedback.